The Challenge
The project required an overhaul of time-consuming processes to increase efficiency and improve customer experiences.
Reduce onboarding errors that affected productivity.
Streamline staff workflows to save time and reduce costs.
Align product strategy with internal objectives and market trends.
I led strategy sessions, conducted market research, and implemented Agile practices to meet AND Digital’s needs.
Defined product strategy through stakeholder alignment and market research.
Used Agile to optimize workflows and reduce onboarding errors by 40%.
Developed training materials to ensure high adoption, achieving a 90% staff buy-in rate.
My Approach
Outcomes & Impact
Operational efficiency and customer satisfaction saw significant improvements.
Reduced errors in onboarding by 40%.
Saved over 200 hours in staff time annually.
Achieved a 90% adoption rate, reflecting the value of the optimized processes.
Tools
